Frequently Asked Questions

 

Do I need to be home during service?

 

No. As long as your bins are accessible, we'll take them to the curb before collection and return them after pickup. You can go about your day knowing everything is taken care of.

 

 

What happens if my trash collection day changes because of a holiday?

 

No worries! We monitor holiday collection schedules and adjust our service accordingly, so your bins are still placed out and returned on the correct day.

 

 

Where will my bins be returned?

 

Your bins will be returned to the same designated location on your property after collection, helping keep your home neat and your bins out of sight.

 

 

Can you service more than one trash bin?

 

Absolutely. We can service multiple trash bins at the same residence. Contact us for pricing on additional bins.

 

 

Can I pause my service if I'm on vacation?

 

Yes. Just let us know in advance, and we'll temporarily pause your service while you're away. We'll resume service when you return.

 

 

Do you offer one-time bin cleaning?

 

Yes! We offer professional one-time bin cleaning for $25 for the first bin and $10 for each additional bin. Monthly bin cleaning is also available as part of our premium service plan.

 

 

How do I pay for service?

 

We offer convenient monthly billing with secure payment options, making it simple to manage your service without hassle.

 

 

What areas do you currently serve?

 

We proudly serve neighborhoods throughout the El Paso area and are expanding as we grow. Contact us to see if your neighborhood is currently within our service area.

 

 

Are you insured?

 

Yes. Neighbor Curbside Services is fully insured, giving you peace of mind every time we visit your home.

 

 

Still Have Questions?

 

We're always happy to help!

 

 

If you don't see your question here, please visit our Contact Us page or reach out to us directly. We'll be glad to answer any questions and help you find the service that's right for you.